Web site Privacy Policy

Data Controller

The company responsible for processing your data under this Privacy Policy is:

GLOBAL GAS CALL CENTER S.L.U.
Tax identification number (NIF): B65777146
Address: Calle de la Mora 52, 08918 Badalona – Barcelona
Email address: info@epmgastech.com
Website: epmgastech.com/
Telephone: +34 93.424.53.56
Registered in the Barcelona Commercial Registry, volume 43.242, folio 160, sheet B-428696, General Section, entry No. 1.

At GLOBAL GAS CALL CENTER S.L.U., we recognise the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.

This Privacy Policy aims to govern all aspects relating to the processing of data belonging to users who browse the website or provide their personal data through the various forms available on it.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the designated fields on the website, we collect the personal data provided by users: first name, surname, email address, telephone number, postal address, town or city, etc., as well as any data voluntarily provided through any social networks on which users are registered. In this case, privacy will depend on the settings established by the user and the terms and conditions of the social network itself.

Visiting the website does not require users to provide any personal information. However, if they do provide it, the data will be processed lawfully and in accordance at all times with the principles and rights established in GDPR 2016/679 of 27 April 2016 and Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).

Purpose, retention period and legal basis for processing:

We will process the data provided by users for the following purposes:

  • To respond to requests submitted by users through the contact form available on the website. We collect and process users’ personal data in order to handle and manage their requests, enquiries or any other submissions made through this form. We will retain this data for as long as necessary to fulfil the request and for the period established by law, with a minimum retention period of 3 years.

The legal basis for processing the data is the consent given by users when they select the checkbox accepting our Privacy Policy before submitting their request. Users have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  • To manage our social networks and send you information about our activities and products. We will retain this data until users withdraw their consent to its processing and for the period established by law, with a minimum retention period of 3 years.

The legal basis for managing our social networks and sending you information about our activities and news is the consent you give us for this purpose. Users have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  • To carry out security tests to distinguish between human users and bots in order to prevent fraud. This processing is carried out using a Google CAPTCHA. This data will be retained for as long as necessary for this purpose or until the user changes their IP address or browser, or deletes the associated cookies.

The legal basis for this processing is the Data Controller’s legitimate interest in ensuring system security, preventing fraudulent access and protecting services against misuse.

Transfer or Disclosure of Personal Data

Your data will not be disclosed or transferred to third parties, except where there is a legal obligation or to group companies for administrative and internal management purposes, which will act as Data Processors.

The recipients of the information will be service providers associated with the Data Controller that act as Data Processors.

International Transfers

At GLOBAL GAS CALL CENTER S.L.U., we process your data within the European Economic Area and, as a general rule, engage service providers that are also located within the European Economic Area or in countries recognised as providing an adequate level of protection.

If we need to use service providers that process data outside the European Economic Area or in countries that have not been recognised as providing an adequate level of protection, we will ensure the security and lawfulness of the processing of your data through adequacy decisions, standard contractual clauses, binding corporate rules, derogations or any other instrument approved by the supervisory authority that provides appropriate safeguards for the international transfer of data.

Updating Data

To enable us to keep personal data up to date, users must inform us whenever their data changes. Otherwise, we cannot be held responsible for its accuracy.

Users guarantee that the personal data provided is truthful and that all information supplied reflects their actual circumstances, is up to date and is accurate. They undertake to notify us of any changes.

Third-Party Data

If users provide GLOBAL GAS CALL CENTER S.L.U. with third-party data for any purpose, they guarantee that they have obtained this data lawfully, have previously informed the individuals concerned and obtained their consent to disclose it, and that the information provided is accurate and truthful.

Mandatory Nature of the Requested Information

All our forms mark mandatory fields with an asterisk (*). If users do not complete these fields or do not select the checkbox accepting the Privacy Policy, they will not be able to submit the information.

Use of Passwords

To access their account, USERS must select “Log In” and enter their email address and the password created in the registration form, in accordance with the password complexity rules in force on the website at that time.

Users are responsible for the safekeeping and confidentiality of any identifiers and/or passwords they selected during registration and undertake not to allow third parties to use them or permit access by unauthorised persons.

Users must also immediately notify the Data Controller of any event that could allow the misuse of identifiers and/or passwords, such as theft, loss or unauthorised access, so that they can be cancelled immediately.

Rights of Data Subjects:

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update it and request the rectification of inaccurate data or its erasure when it is no longer necessary for the purposes for which it was collected. You may request restriction of the processing of your data and object to its processing by withdrawing your consent, as well as exercise your right to data portability. You also have the right not to be subject to decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us at info@epmgastech.es

If you consider that your rights have not been properly respected, you have the right to lodge a complaint with the Supervisory Authority at www.aepd.es

Processing of Minors’ Data

Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age. Access to and use of the portal by minors under that age is prohibited. If the Data Controller discovers at any time that a minor under 14 has provided personal data, we will delete that data. Parents or guardians may also contact GLOBAL GAS CALL CENTER S.L.U. at any time to block the access accounts of minors in their care who have registered by falsifying their identity.

Processing of Cookies

A cookie is a small file that is downloaded and stored on users’ computers when they access a web page or receive an email. Cookies allow the Data Controller, among other things, to store and retrieve information about users’ browsing and reading habits or those of their devices. Depending on the information they contain and how users operate their devices, cookies may be used to recognise users. Users can prevent cookies from being created by selecting the corresponding option in their browser settings. You can obtain further information by reading our Cookies Policy.

Last updated: 29/10/2026